ack333 Privacy Policy

We collect the following types of information in order to register users on the ack333 platform and provide our services. There is a specific and legitimate purpose behind the collection of each piece of information.

1.1 Personal Information Provided Directly by You

• Full name, date of birth, and gender — for age verification and account identity confirmation.
• Mobile number and email address — for communication and account security.
• National ID or passport number (required for KYC verification).
• Payment information — bKash, Nagad, Rocket, or Upay number (for transaction processing).
• Your chosen username and password (stored in encrypted form).

1.2 Technical Information Collected Automatically

• IP address, browser type, and operating system.
• Device identifier and screen resolution.
• Time of site visit, time spent on pages, and navigation path.
• Session data collected via cookies and similar tracking technologies.
• Referral URL (how you arrived at our site).

1.3 Gaming Activity Information

• Deposit and withdrawal amounts and history.
• Game play history, bet amounts, and results.
• Details of bonus and promotion usage.
• Customer support contact history and chat logs.

ack333 uses collected information only for specific and legitimate purposes. We never use your information for unauthorised purposes.

To ensure responsible gaming, we monitor gaming activity and proactively provide assistance when needed. For more details, please read our Responsible Gaming page.

ack333 never sells or commercially transfers your personal information. However, information may be shared with trusted third parties in specific circumstances to deliver our services.

3.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical infrastructure management. All such partners operate under strict data protection agreements and may only use information for the specified purpose.

3.2 Legal Obligations

If a legal authority or regulatory body issues a valid order or directive, we may be required to provide necessary information in compliance with applicable law. In such situations, we provide only the minimum information that is essential.

3.3 Game Providers

Our platform includes various game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe. The minimum information required to operate games (such as gamer ID and session token) may be shared with these providers.

Cookies and similar technologies are used on the ack333 website. Cookies are small data files stored in your browser that help improve website functionality.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login state, perform security checks, and enable basic functionality. These cannot be disabled.
• Functionality Cookies: Used to remember your preferred language, layout, and settings.
• Analytics Cookies: Monitor site usage and help us improve our services. This information is used in aggregate form.
• Security Cookies: For detecting fraud and ensuring account security.

4.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, doing so may limit some site functionality. Detailed cookie management instructions are available in the help section of most modern browsers.

ack333 follows industry-standard technologies and practices to keep your personal information secure. Our security framework is continuously reviewed and updated.

While we are committed to ensuring the highest level of security, no method on the internet is 100% secure. For this reason, we recommend using a strong password and logging out after each session.

ack333 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All profile and gaming information is retained while the account is active.
• After an account is closed or deleted, financial transaction records are kept for a defined period in accordance with applicable law.
• Some information may be retained for a longer period for fraud prevention and legal protection purposes.
• If marketing consent is withdrawn, information used for that purpose is removed promptly.
• Information that is no longer needed is securely deleted or anonymised.

ack333 believes you should have full control over your personal information. To that end, we ensure the following rights.

7.1 Right to Access and Review Information

You may request a copy of the information we hold about you at any time. We are committed to fulfilling this request within a reasonable timeframe.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can contact us to have it corrected. Name, contact details, and other particulars can also be updated from your account management page.

7.3 Right to Delete Information

You may request to close your account and have your personal information deleted. However, some information may need to be retained for a defined period to meet legal obligations.

7.4 Right to Object to Processing

You may withdraw your consent at any time to stop receiving marketing messages. This request can be made via live chat or by emailing [email protected].

ack333 strictly follows a 21+ age policy. Our platform is for users aged 21 and above only.

• Age is verified at registration and identity is confirmed through the KYC process.
• If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.
• We do not intentionally collect any information from persons under the age of 18.
• If a parent or guardian believes their child is using our platform, please contact us immediately.

ack333 may review and update this privacy policy from time to time. Changes will be published on this page and the date of the latest update will be noted at the top.

• For significant changes, we will send a notice to your registered email or mobile number.
• Continued use of the platform after an update will be considered as consent to the new policy.
• No change will diminish your existing rights or protections.
• Previous versions of this policy will be provided upon request.

If you have any questions about policy changes, contact our support team — we can explain everything in detail in Bengali.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

When you contact us, some information may be verified to confirm your identity — this ensures we are providing information to the right person. Your complaint or request is always taken seriously.

For other legal information, please also read our Terms and Conditions and Responsible Gaming pages.